Frequently Asked Questions | Samila Home

Samila Home FAQs

Ordering & Delivery

• Q: What are your delivery options?

  • A: We offer a variety of shipping options depending on the delivery location. You'll see the available options and estimated delivery times at checkout. Most shipping options are fully tracked.
    
    

• Q: How long will it take to receive my order?

  • A: Delivery times vary depending on the delivery locations. We'll provide an estimated timeframe at checkout. However, unforeseen circumstances like customs clearance for international orders can cause delays.
    
    

• Q: Do you ship internationally?

  • A: Yes, we ship internationally! Shipping costs and estimated delivery times will vary depending on your location.
    
    

• Q: What happens if my order is lost or damaged?

  • A: We take pride in safe packaging and work with reputable carriers. In the unlikely event of a lost or damaged shipment, please contact us at support@samilahome.com and we'll be happy to help.

Products & Quality

• Q: What size are your posters?

  • A: We offer a variety of poster sizes to suit your space. You'll find the dimensions listed on each product page.
    
    

• Q: What kind of paper do you use?

  • A: We use high-quality 270gsm satin paper for all our posters, ensuring a vibrant print with a beautiful finish.
    
    
• Q: What kind of printers do you use?
  

• • A: We use state-of-the-art Canon wide format printers designed for the production of fine art prints. 
    
    

• Q: How do I care for my posters?

  • A: To maintain the vibrancy of your prints, avoid hanging them in direct sunlight and keep them away from moisture. We recommend using a dry cloth for dusting.
    
    

• Q: Can I return my poster?

  • A: Yes, we offer returns within 14 days of purchase for unused and undamaged posters. Please see our return policy for more details.

Company & Service

• Q: Do I need to create an account to order?

  • A: No. You can checkout as a guest, but creating an account allows you to track your order history and save favourited items for a later date.
    
    

• Q: How can I contact customer service?

  • A: Our friendly customer service team is happy to help! You can reach them by email at support@samilahome.com.
    
    

• Q: Can I find your products in retail stores?

  • A: Currently, Samila Home products are only available online.
    
    

• Q: Can I upload my own artwork to be printed?

• A: Yes. Email us at support@samilahome.com and we'll be happy to provide assistance.
  
  

  Q: Do you offer wholesale or trade options?

• A: Yes. Please email us at support@samilahome.com and we'll be happy to assist. 

We hope this FAQ helps! If you have any other questions, please don't hesitate to contact us at support@samilahome.com.